Growth SaaS Support

Knowledge Base, Learn Portal, Open Office & Support Ticket

Support Ticket

If you need support, please submit a support ticket by filling out the form below. Our team will review your request and respond via email as soon as possible.

Once you've submitted your support ticket, you'll receive a confirmation email with a ticket number. We strive to efficiently resolve all issues, ensuring uninterrupted use of Growth SaaS.

Submit a Support Ticket

Please select one of the options above so we can better understand your request.
A screen recording video via Loom will help us better understand your concerns.

To use Loom (free to record up to 25 videos), go to www.loom.com.

Max file limit = 6; Acceptable formats are JPG / JPEG or PNG.

Billing FAQs

To access your billing information, go to Settings ➝ Company Billing.


You can find the details about your subscription plan. You can also update your payment method, view your remaining account credits and check your billing history.

Account Credits

Your account has a feature called "account credits" that covers various platform services such as phone, SMS, sending email, email address validation, premium workflow actions and triggers (e.g. AI workflow actions and webhooks), AI text content generation, AI image generation, and conversation AI. Each month, your account credit will be replenished based on your subscription. When your account credit reaches zero, it will automatically be topped up with an amount set by you, which starts from USD $5. This feature is known as "auto-recharge".

For a detailed breakdown of our platform fees, please visit our fees page.


Still need help with billing? Please click next to submit your enquiry.

*Be as clear and detailed as possible.
To locate your account ID, go to Settings ➝ Business Profile ➝ General Information ➝ Location ID

Your Contact Details

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Take your experience with Growth SaaS to the next level with our Premium Account Support

This package offers dedicated support, monthly consulting sessions, strategic marketing advice, active account monitoring, and 1-on-1 tech support via Zoom. Benefit from personalised attention, expertise, prompt responses and secure sessions to maximise your software usage and achieve your business goals.

Empowering businesses with professional growth tools, strategies and support 😊

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Level 2, 11-17 York Street, Sydney NSW 2000

1800 960 924

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